Shipping Policy – Zayora

Last Updated: May 18, 2026

At Zayora, we aim to deliver your favorite Home Living and Beauty products with efficiency, care, and reliability. Please review the details below regarding our shipping process, delivery timelines, shipping charges, and international order guidelines.

1. Delivery Timelines

Order Processing

Most orders are processed and dispatched within 2–3 business days after order confirmation.

Domestic Delivery (Within Pakistan)

Once shipped, deliveries within Pakistan typically arrive within 3–5 business days, depending on your city or region.

International Delivery

International shipping timelines vary depending on the destination country, courier service, and customs procedures. Estimated delivery times may vary and will be communicated during order processing or checkout.

If you need clarification regarding your order’s delivery timeline, feel free to contact our support team.

2. Delivery Charges

Domestic Orders

Shipping charges within Pakistan depend on the delivery location, package size, and product category. Applicable charges will be displayed during checkout before payment confirmation.

International Orders

International shipping charges are calculated based on:

• Package weight
• Destination country
• Shipping method selected

Final shipping costs will be displayed at checkout or shared during order confirmation.

Non-Refundable Charges

Once an order has been dispatched, shipping charges become non-refundable.

3. International Orders, Customs & Duties

Customer Responsibility

For international shipments, Zayora is not responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by the destination country.

Payment of Customs Charges

Any customs or import-related fees must be paid directly by the recipient/customer.

We recommend checking with your local customs office before placing an international order to avoid unexpected charges.

Refusal of Delivery

If a shipment is refused due to unpaid customs duties or other fees, the parcel may be abandoned or returned. In such cases:

• Shipping charges will not be refunded
• Any return or penalty charges may be deducted from the refund amount

4. Order Tracking

Once your order has been shipped, you may receive an email, SMS, or WhatsApp message containing your tracking number and shipment details.

Tracking updates may take some time to appear after dispatch.

5. Delays & Exceptions

While we strive to ensure timely deliveries, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service disruptions
• Customs clearance procedures
• High order volumes

Zayora is not liable for delays caused by third-party courier services or unforeseen circumstances beyond our control.

6. Contact Us

For any questions regarding your order or shipment, please contact us:

📧 Email: support.zayora@gmail.com

📍 Karachi, Pakistan